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FAQ

FAQ

Products & Authenticity

What range of products does Fragstore.com offer?

We offer a wide range of products, including collectible statues and figures, plush toys, mugs, kitchenware, apparel, various fan merch, high-quality gaming keyboards, mice, headsets, and gaming chairs.

Does Fragstore.com sell official items?

Yes. There are only officially licensed and original products in our shop. All items are imported legally, certified for sale, and sourced from authorized manufacturers and distributors. We work with well-known manufacturers such as Blizzard, Weta Workshop, Iron Studios, McFarlane Toys, Bandai Banpresto, PureArts, Hex Collectibles and others. 

Orders & Pre-Orders

Can I pre-order products that are currently out of stock?

Yes. You can find a dedicated offers Pre-order section for upcoming and highly anticipated releases. Full payment is required at checkout, and your order will be shipped as soon as the item arrives at our warehouse. Estimated availability dates are displayed on each product page.

How can I cancel my order? 

You may cancel your order within 14 calendar days after receiving the goods. To cancel an order, you must send a clear cancellation request via email to [email protected].

  • If the item has not been shipped yet, simply provide your order number, and we will process the refund. No reason is required.
  • If the item is already in transit, or if you have received it and wish to return it because it does not meet your expectations, provide your order number and reason for cancellation.
  • If the item is in transit, we will process your cancellation once it returns to our warehouse.
  • If you have received the item and want to return it, please first send photos to show the item is in good condition with no damages. Then, you will return the item at your own cost to our warehouse.

Phone calls alone are not sufficient for order cancellation.

How can I be notified when an out-of-stock item becomes available?

If a product is out of stock, you can click the “Notify me when available” button on the product page and leave your email address. We will notify you as soon as the item is back in stock.

Shipping & Delivery

Do you deliver to EU countries and worldwide? 

Yes. We ship orders across the European Union and worldwide using reliable international courier services.

What delivery methods are available? 

We deliver orders using trusted international carriers, including DHL, UPS, DPD, FedEx, and Packeta. Available delivery options depend on your country and will be displayed during the Shipping stage.

What should I do if my paid order was not delivered? 

All shipments are insured. If your order is lost or not delivered by the courier, please contact our Team via [email protected]. In such cases, we will resend the product within 2-3 business days.